Having reliable IT systems is possible.

Let us put this another way, if your is not reliable IE will not work without some attention for say more than a week, then its faulty.

The WITSS approach is about getting the basics right from the beginning.  Invest in good hardware, it lasts longer and is better supported with software updates.  Avoid "consumer products" go with business ready or capable products.  Ensure the system is appropriately updated and protected with Anti-Virus and Security patches, again keep these up to date.  Think about what you load on to your business machines.  iTunes is it absolutely necessary to run your business?  I guess not, so why load it on to your business laptop?  Hardware is cheap now, so please have a computer with iTunes loaded, I do, but its not my business computer, check if I visit you on-site with my laptop.  Games etc also go the same way.

If your network has a server, then leave it to do serving, if you need another terminal, no problem buy one, even business class systems are becoming ridiculously cheap.  The difficulty in doing all this is know how and time.  WITSS know how can automate a great many of these tasks for you, and its no surprise that it you look at our planned support contract, the vast majority of what it entails are items mentioned above.

If your laptop crashes every other day, or your network has off days, call us; remember if your a new client you get your first hour of help for free, you can't go wrong.